Post by Lux on Sept 6, 2007 21:21:44 GMT 12
Did you receive this announcement???
Dear customer,
The first thing we’d like to say is that we are sorry.
Many New Zealanders experienced problems with their email over a number of days and we are still working to help some. We are putting all of our resources behind this effort and won’t rest till every last customer is connected.
The email problems happened for some customers as we were upgrading the system to bring you new premium online services. We will continue striving to bring some of the best online products and services the world has to offer to New Zealand.
We realise how important email is for everyone; how much it means to stay in touch and the frustration affected customers quite rightly feel. Again, we do not attempt to make an excuse here, just offer an unreserved apology.
After a week of lost time for many we want to do what we can to give a week back. As a result we’re providing you with a week’s free internet access charge. You do not need to do anything, you will automatically receive a credit on your October Telecom bill. The one week credit will be calculated as 25% of your current monthly internet plan charges.
We understand how our online community has been affected and as a further gesture we are also making a $1million donation to the wider community.
You can vote for your preferred New Zealand charity, and we will donate $250,000 to each of the four charities with the most votes. To place your vote from Monday 3rd September, go to www.charityvote.co.nz.
In spite of the problems and frustration some of you have experienced, we encourage you to give Yahoo!Xtra Bubble services a go. There are some fantastic world class services in there that will help make your internet experience a safer and more exciting one. For more information visit www.yourbubble.co.nz .
We thank you for your patience and understanding.
All of us at Telecom.
If you haven't got any idea about who you'd like to support - Please vote for Heart Children NZ.
Heres the link - www.charityvote.co.nz/vote.html
Dear customer,
The first thing we’d like to say is that we are sorry.
Many New Zealanders experienced problems with their email over a number of days and we are still working to help some. We are putting all of our resources behind this effort and won’t rest till every last customer is connected.
The email problems happened for some customers as we were upgrading the system to bring you new premium online services. We will continue striving to bring some of the best online products and services the world has to offer to New Zealand.
We realise how important email is for everyone; how much it means to stay in touch and the frustration affected customers quite rightly feel. Again, we do not attempt to make an excuse here, just offer an unreserved apology.
After a week of lost time for many we want to do what we can to give a week back. As a result we’re providing you with a week’s free internet access charge. You do not need to do anything, you will automatically receive a credit on your October Telecom bill. The one week credit will be calculated as 25% of your current monthly internet plan charges.
We understand how our online community has been affected and as a further gesture we are also making a $1million donation to the wider community.
You can vote for your preferred New Zealand charity, and we will donate $250,000 to each of the four charities with the most votes. To place your vote from Monday 3rd September, go to www.charityvote.co.nz.
In spite of the problems and frustration some of you have experienced, we encourage you to give Yahoo!Xtra Bubble services a go. There are some fantastic world class services in there that will help make your internet experience a safer and more exciting one. For more information visit www.yourbubble.co.nz .
We thank you for your patience and understanding.
All of us at Telecom.
If you haven't got any idea about who you'd like to support - Please vote for Heart Children NZ.
Heres the link - www.charityvote.co.nz/vote.html